Privacy Policy

Last updated: 12/12/2025

1. Information We Collect

Personal Information You Provide

When you contact us through our website, we collect the following information:

• Contact Information: First name (required), last name (optional), phone number (required), and email address (optional)
• Service Information: Service type selection (optional) from our dropdown menu
• Additional Details: Any additional information you choose to provide in the message field (optional)

Technical Information

We automatically collect certain technical information when you visit our website:

• Session Data: Temporary authentication tokens to secure your form submissions
• Browser Information: Browser type, version, and device information
• Usage Data: Pages visited, time spent on site, and interaction patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide pool cleaning and maintenance services
• Communication: To respond to your inquiries and provide quotes
• Service Improvement: To understand customer needs and improve our services
• Security: To protect against fraud and ensure secure communications

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors who help us provide pool services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfer: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All data transmission is secured using industry-standard encryption
• Authentication: Secure token-based authentication for form submissions
• Access Control: Limited access to personal information on a need-to-know basis
• Data Retention: We retain information only as long as necessary for business purposes

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time

6. Cookies and Tracking

Our website uses session storage to temporarily store authentication tokens for security purposes. These tokens are automatically deleted when you close your browser. We do not use persistent cookies for tracking or advertising purposes.

7. Third-Party Services

Our website may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

This privacy policy is effective as of the date listed above and applies to all information collected by Flying Piranha Pools through our website and services.